We value complaints as we use them to help us improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us.

You can submit a complaint to us in different ways. You can:

email us: customersolutions@kha.scot

call us: 01592 630922

If you’d like to see more ways to get in touch then head over to our ‘Contact Us’ page.

After you have raised your complaint, we will let you know the process and timescales to resolve your complaint. if you are unhappy with our decision or the way we have managed your complaint, we will let you know the escalation process. More information can also be found in our Complaints Procedure Leaflet. 

Here’s a helpful video on how to make a complaint or raise a serious concern about a social landlord.