Customer Participation – What are we doing?
It is important that customers and service users are able to take part at a level they feel comfortable with, so at Kingdom, we support different ways for getting involved.
We encourage you to join the Participation List and we will let you know when there is an opportunity to get involved. People on the list are invited to be part of projects and to attend forum meetings in different locations. For example, every year we discuss our rent setting and future spending plans with groups of customers before we prepare a final consultation and send it to all our tenants.
As we move forward, we will continue to look at different ways to include our tenants and customers in everything we do. We are always happy to talk about ways to make it easier for you to take part. Why do you not call us and arrange to meet Max Scotto, our Participation Officer for a chat?
Below are some areas in which you can be involved in:
Participation List
Add your name to our Tenant and Customer Participation List and we will let you know about any opportunities to get involved. For example, some customers have helped us test our systems and services online, design our publications and have been invited to attend events and conferences.
Tenant & Customer Forums
We organise meetings in different locations to make it easier for people to attend. The topics for discussion are varied and these meetings will give you an opportunity to give us feedback on the services you receive from us.
Scrutiny Activities
The Customer Scrutiny Panel works independently and is supported by us to carry out investigations on different topics. They make recommendations to our Board of Management to help us improve. Being a Panel member allows you to gain new skills and get an optional qualification.
Some customers take part in estate walkabouts which are organised to inspect the standards of our landscaping, communal stair cleaning and external maintenance services.
Consultations
We carry out regular online, telephone and postal consultations. We organise and go to local events, such as our Tenant’s Gatherings and community-based information days. We meet with individuals or smaller groups of neighbours to listen to them and their feedback. We can use social media and do video conferences if that suits you better.
