Kingdom Housing Association provides housing and support throughout East Central Scotland.

We are looking for a motivated and organised person to join our Customer Contact Team.

Our Customer Contact Team is a one stop shop for customers who wish to obtain housing information and advice, discuss or pay accounts, provide advice and discuss any tenancy issues, report or obtain advice on repairs and neighbour/service complaints.

As a member of the team, you will be dealing with a high volume of telephone and email enquiries from our customers.  You will make outbound calls to customers, process housing applications and hold housing options interviews where required.

You will have experience of working in a busy call handling office environment, have relevant administrative experience, be a confident communicator and be proficient in the Microsoft Office packages.  You should be educated to HNC/SVQ 3 level.  The ability to plan and organise your workload, manage competing demands and work to tight deadlines is essential, as is the ability to remain calm under pressure.

In return for the above we will offer an attractive salary and benefits package including a contributory pension scheme and generous annual leave entitlement.

You can download an application pack (left).  Alternatively you can contact us to request an application pack to be sent or emailed to you.

• Kingdom Housing Association Limited, Saltire Centre, Pentland Court, Glenrothes, KY6 2DA; or
• Telephone (01592) 632577 (Voicemail); or
• Email recruitment@kingdomhousing.org.uk.

Please quote vacancy number 505.

The closing date for applications is Tuesday, 3 April 2018, at 12 noon.  Interviews will be held on Thursday 19 April 2018.