Our Energy Advisors are here to help you set up and manage your gas and electricity supplies. If the cost of living crisis is impacting you they can also support applications for grants such as the Warm Home Discount Scheme and advise you on their eligibility for cold weather payments.
Over this winter we are rolling out a home energy assessment programme where we will be able to look at how we can reduce heat loss through the installation of small home energy efficiency measures.
We understand that the cost of living crisis and price of fuel is a major concern for everyone. We can help provide emergency top-ups (subject to eligibility) to those who are without supply and also access support for vulnerable customers who are falling behind on payments.
Our partnership with the Fuel Bank Foundation is here to help customers in crisis, who have no fuel and can’t afford to top up their prepayment meter for gas and/ or electricity.
You can complete a Tenancy Support Service referral to our Energy Adviser to request a referral to the Fuel Bank for a voucher (£49 in the winter).
We will also this year be running our programme of Warmer Winter Packs. These packs are for those on low income who are rationing or without heat. The packs are intended to help those struggling to heat their home whilst we look at ways of reducing their costs and maximising their income through grants and benefit entitlements.
Tenants can be referred to TSS via the usual referral form. Each referral will be looked at on a case-by-case basis and qualifying tenants can be provided with a pack that will contain the following items;
- Winter Duvet
- Airfryer/Microwave/Multicooker
- Thermal Hat
- Thermal Gloves
- Thermal Socks
- Thick Dressing Gown/Oodie/Thermal Robe
- Fleece blanket
- Thermos Flask
- Hot Water Bottle
- Food Pack (if required)
These packs are designed to support our most vulnerable tenants at this already difficult time of year. Packs will be tailored to a tenant’s specific needs and delivered to them by one of the energy advice team.
To find out more, call us on 01592 630 922 or email us directly at tssteam@kha.scot
