At Kingdom, we’re committed to providing services you can trust, and that includes listening to your feedback and acting on your concerns.

That’s why we want to let you know that new national guidance is now in place about how you can raise a complaint or report a serious concern about a social landlord.

This guidance is from the Scottish Housing Regulator, and it explains clearly what counts as a complaint, what might be seen as a serious concern, and how to report it if needed.

We’ve made sure all the information is available on our website, so it’s easy for you to find and follow.

Want to find out more?

If you have a complaint about your housing or services, or you believe there’s a more serious issue affecting a group of tenants, please visit our Complaints, Comments and Compensation page.

Make sure you click on ‘Reporting Serious Concerns’ to view the updated guidance. It’s in the Other Resources section on the page.

We’re here to support you. If you’re not sure what to do next or have any questions, please get in touch with our team.