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New Build Properties Under 1 Year Old
Please refer to the Guide to New Home issued by email prior to your allocation for details on how to report defects. A paper copy is also in your home.
We recognise the importance of implementing an efficient and effective repairs service.
You must report to us, as soon as reasonably possible, any damage to your home, the common parts or loss or damage to our property.
You can report new routine repairs in the usual way by telephone, email, Messenger, using My Kingdom or the Live Chat on our website.
Where you have given us a mobile number, we will contact you by text to confirm any repairs appointments, with a reminder text being sent 2 days before your appointment.
Please click below for further information on how to report a repair.