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An important update on our repairs service during Coronavirus (COVID-19) outbreak: 26 April 2021
As the coronavirus restrictions ease in Scotland, we’re able to resume routine repairs in addition to carrying out Emergency and Urgent Repairs. Please follow this link for the latest update on defects management where your property is under 1 year old.
You can report new routine repairs in the usual way by telephone, using My Kingdom or the Live Chat on our website.
If you have reported a repair to us throughout lockdown we will be in touch with you directly to invite you to book a suitable appointment. We ask that you don’t re-report any routine repair that you’ve previously reported to us during lockdown.
We are working through our backlog from the oldest jobs first so if you don’t hear from us straight away – don’t worry we will be in touch very soon! New routine repairs will be dealt with alongside the backlog of repairs on our system so may take longer than normal and we appreciate your patience.
Gas servicing is going ahead as normal and we ask that you provide access to enable this to happen.
We will only come into your home to carry out repairs and gas servicing with your agreement and we may take precautions, including wearing Personal Protective Equipment (PPE), to prevent virus transmission.
For your safety, and the safety of our operatives, if anyone in your household is showing symptoms of the virus we may use other options to solve the immediate problem rather than coming out, for example providing temporary heating or talking you through sorting some straightforward problems yourself. As soon as it is safe to do so, we will then come out and complete any necessary work.
We recognise the importance of implementing an efficient and effective repairs service.
You must report to us, as soon as reasonably possible, any damage to your home, the common parts or loss or damage to our property.
Where you have given us a mobile number, we will contact you by text to confirm any repairs appointments, with a reminder text being sent 2 days before your appointment.
Please click below for further information on how to report a repair.
Please remember that if you live in a new property which is under 1 year old and you have an emergency outwith office hours you should refer to the numbers provided in the Guide to Your New Home issued to you at allocation. Please follow this link for the latest update on defects management where your property is under 1 year old