Kingdom Housing / Our Performance / Social Housing Charter

Social Housing Charter

What is The Scottish Social Housing Charter?

The Charter was developed in consultation with the Scottish Housing Regulator, tenants, representative bodies, homeless people, other stakeholders and social landlords and was approved by the Scottish Parliament in March 2012. The Charter sets out the standards and outcomes that all social landlords should aim to achieve when performing their everyday housing activities and is a new way of measuring how social landlords are performing and how they are meeting the needs of their customers.

What does the Charter mean for customers?

The Charter promotes customer involvement and customer satisfaction.  We currently have a Customer Relations Panel made up of approximately 500 of our residents.  These residents already provide a valuable service by taking part in various consultation exercises. The Charter promotes even more inclusion however and we are currently working with the Tenant Participation Advisory Service (TPAS) on proposals to achieve this.

Your Scottish Housing Regulator Landlord Report 2018/19

We submitted our Annual Return on the Charter (ARC) giving information on our performance during 2018/19.

You can find out more information and also compare our performance with that of other housing associations by checking out the Scottish Housing Regulator’s website.

We are keen to hear what you think of the report and our performance so please contact us with your views.

How can you get involved?

We would like you to let us know how you think we are doing.  Your feedback will help us make the improvements to our services that are important to you, so please let us have your comments.

How can I help?