Great opportunity! Could you join our new scrutiny programme?
Customer scrutiny means that our tenants and customers independently gather evidence and assess how we are performing to help us improve.
We are embarking on a very exciting programme: “Stepping up to Scrutiny”, where a group of our tenants and customers will be trained by a qualified professional to participate in scrutiny activities.
This programme offers many benefits, for example:
- It gives you the opportunity to meet new people
- Helps you to make a positive difference
- You can acquire new skills that would look great in your CV
- You can gain an optional qualification
What does it involve?
After attending a 3 day training course delivered by the Chartered Institute of Housing (CIH), you and the other participants will become the experts in performance and service assessment. You will form a small independent team, assisted by our Tenant Participation Officer, who will plan and carry out 1 or 2 scrutiny investigations each year and make recommendations directly to our Board of Management.
As a bonus, after completing the training, you will be eligible to work very easily towards a CIH Level 3 Award in Resident Scrutiny (which is the equivalent of a Level 3 Scottish Vocational Qualification). If you wanted to gain the qualification, we would cover the costs.
When will the training sessions take place?
- Wednesday 6 April 2016
- Thursday 7 April 2016
- Wednesday 20 April 2016
The 3 sessions will be held at our offices at Saltire Centre, Glenrothes and they will begin at 9:30am each day and finish by 4pm.
Are there other opportunities for me to get involved?
Of course! We are working to form another 2 groups, the Tenants and the Owners Forums. Each group will meet separately during the year to discuss issues that interest them and they will have many opportunities to get involved in interesting projects of their choosing.
Even if you cannot come to meetings or do not wish to be part of a permanent group, we are constantly looking for tenants and customers from different backgrounds who can help with the occasional consultation and service testing.
For more information or an informal discussion, please contact Max Scotto on 01592 630922 or email m.scotto@kingdomhousing.org.uk
