We work hard to respect our customers. We expect the same level of respect from you.
Customers are at the heart of all we do, but we won’t tolerate abusive behaviour.
Our team will treat you with respect and dignity at all times and they have the right to be treated the same way by you.
Kingdom Housing Group operates a zero tolerance policy for verbal and physical abuse. Most people respect this. Thank you for being one of them.
We aim for great customer service in everything we do, however, we recognise that there may be occasions where we fall short of your expectations.
We understand that it can be frustrating if there has been a delay in our response, something has gone wrong or we are not able to offer the solution you need. We will always try to resolve these situations as quickly as possible.
However, we do not expect our employees to have to tolerate:
- Aggressive or threatening behaviour
- Derogatory remarks
- Personal verbal abuse
- Inflammatory statements or offensive language
- Remarks of a racial or discriminatory nature
On the rare occasions that our employees are treated in this way, we may restrict the service we give to a customer depending on the severity of the issue. This may result in our staff terminating the call or limiting a customer’s communication methods, for example email correspondence only.
We understand that neighbour issues can cause stress, fear and anxiety and your Housing Officer may not deal with the situation how you would like. If you are having problems with your neighbours, you may wish to speak with them to try to resolve the situation in the first instance. If this does not help or if you do not feel comfortable doing this, please contact us.