An important update on our repairs service.
Due to the latest Government guidance, we are restricting our repairs service to Emergency and Urgent Repairs only. This change also applies to all our new build properties where external contractors provide this service.
If you have a prior booking for a routine repair or have reported a routine defect we will be in touch with you directly to confirm the postponement of that booking.
Gas servicing is going ahead as normal and we ask that you provide access to enable this to happen.
If you are social distancing, we will only come into your home to carry out repairs and gas servicing with your agreement and we may take precautions, including wearing Personal Protective Equipment (PPE), to prevent virus transmission.
For your safety, and the safety of our operatives, if anyone in your household is showing symptoms of the virus we may use other options to solve the immediate problem rather than coming out, for example providing temporary heating or talking you through sorting some straightforward problems yourself. As soon as it is safe to do so, we will then come out and complete any necessary work.
For all official guidance on coronavirus, please click the banner below.