By becoming a member, the Fife-based housing association – which provides more than 7,500 affordable homes for residents across East Central Scotland – will have access to the full suite of Housemark’s data services, analytics, and networking opportunities.
Housemark will compile monthly and annual reports based on data supplied by hundreds of housing associations throughout the UK which set out, in granular detail, how Kingdom Group has performed in comparison to its peers.
The information included in the reports will benchmark Kingdom across 15 KPIs, providing it with an accurate picture of where it sits within the market. Key measures include customer satisfaction, the time taken to re-let empty properties, the cost-effectiveness of the services provided and how quickly repairs are carried out.
Calum Kippen, Director of Governance, Performance and Risk at Kingdom Group, said: “I’m excited that Kingdom Group will be working with Housemark and am looking forward to finding out how we can use the insights it will provide to help us deliver better performance, both for our organisation and our customers.
“By comparing our performance to our peers locally and more widely in the sector we can confidently make decisions that will help us to achieve our strategic objectives. We’ll be better placed to make the right decisions at the right time so we can offer an even more efficient and effective service to our customers and deliver on our mission to provide more than a home.”
Dan Blake, chair of the Housemark Scotland Advisory Board, added: “We are delighted that Kingdom Group has decided to become a Housemark member and join other prominent social housing providers in Scotland, including Wheatley Group, Link Group, Hillcrest Homes, Queens Cross Housing Association, and local authorities including Aberdeenshire and South Lanarkshire Councils.
“The three-year contract will enable Kingdom Group to gain a greater understanding of where it ranks in comparison to its peers across a range of criteria, providing it with essential insights to ensure it is offering its customers the highest quality service and provision. We are confident that the breadth and depth of data Kingdom Group will now have access to will make a positive difference to the people it supports.”