If you’re worried about fuel bills and staying warm this winter, we can help in lots of different ways. All you need to do is get in touch.
- Our Energy Advisor can help you set up and manage your gas and electricity supplies.
- We can help you switch energy suppliers and make sure you don’t pay too much for your gas and electricity.
- We can also support you with applications for grants such as the Warm Home Discount Scheme and advise you on your eligibility for cold weather payments.
Over this winter we are rolling out a home energy assessment programme where we will be able to look at how we can reduce heat loss through the installation of small home energy efficiency measures.
We understand that the cost of living crisis and the price of fuel is causing great concern. We can help provide emergency top-ups (subject to eligibility) to those who are without supply and also access support for vulnerable customers who are falling behind on payments.
Our partnership with the Fuel Bank Foundation is here to help customers in crisis, who have no fuel and can’t afford to top up their prepayment meter for gas and/ or electricity. Our Energy Advisor can request a referral to the Fuel Bank for a voucher worth £48 during the winter. Customers can only have 3 vouchers in any six-month period and must be either without supply or rationing their heat and due to go off supply.
Our Warmer Winter Packs are for those on low income who are rationing or without heat. The packs are intended to help people struggling to heat their home whilst we look at ways of reducing their costs and maximising their income through grants and benefit entitlements. These packs are designed to support our most vulnerable tenants at this already difficult time of year. Packs will be tailored to a tenant’s specific needs and delivered to them by one of the energy advice team.
If you need help, advice, or support, get in touch. You can call us on 01592 630 922, email email@example.com, or speak to your housing officer.
We’ll also be doing a series of callouts through the winter that gives us the chance to check-in with customers to find out if there’s any support that we can provide.