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Free Impartial Energy Advice

The latest energy price cap has been announced and will start from 1 October 2023. The price cap governs what households across the UK pay for their energy – the price per unit, not the total bill.

Ofgem, the energy regulator, has announced a slight fall in the price cap for October, November, and December to £1,923 a year for the typical household, but the price cap is still hundreds of pounds higher than it was in winter 2021, when it was £1,277.

Do I Live In A Typical Household?

Probably not. Most households aren’t typical. The calculations for a typical household are based on a direct debit customer using 12,000 kWh (kilowatt hours) of gas and 2,900 kWh of electricity a year.

A kilowatt hour is a unit of energy used to calculate your bill. Bills are based on how much energy you actually use, which depends on the number of people, the type of property and its energy efficiency.

We Are Here To Help

We offer a free and impartial energy advice service to all of our customers. Our friendly expert Energy Advisors can help you find practical and affordable ways to save energy, understand your gas and electricity bills, understand your tariffs, provide advice on gas and electricity utility debt, and help with support scheme applications. They can also advise on any other financial support/grants that might be available to you depending on your personal circumstances.

Get in touch to see how we can help. Call 01592 630 922 (option 6 for call-back requestsor email

Some Examples Of Support

Some groups who may struggle to pay bills are receiving additional help through cost of living payments:

  • £900 to households on means-tested benefits – paid in three instalments in spring, autumn and spring 2024
  • £300 for pensioner households next winter
  • £150 to people on certain disability benefits, being paid in the coming weeks

Vulnerable families can also claim help through the Household Support Fund, and – from October 2023 – the Warm Home Discount scheme.

It’s worth noting that the £400 discount which all households in England, Wales and Scotland received during the past winter has finished.