Message from Bill Banks, Kingdom Group Chief Executive
Kevin Stewart, the Scottish Housing Minister, has issued an open letter to tenants to provide information and advice on the steps being taken as part of Scotland’s Route Map out of the coronavirus crisis.
The letter also reassures tenants of the safety measures in place as landlords, including Kingdom, resume their repairs, maintenance and planned improvements programmes and I’d like to take this opportunity to reassure you that your safety and wellbeing throughout this pandemic is always our number one priority.
Mr Stewart’s letter includes lots of information on national services offering support and advice which you may find useful.
At Kingdom, we are also able to provide you with local help, support and advice. The Kingdom Group has a Tenancy Sustainment Service, with a dedicated team who can support you by:
- providing advice and assistance with benefits
- assisting you to settle into your new home
- helping you with budgeting
- advocating on your behalf regarding issues that impact you or your home
- advising you on utilities issues or home energy efficiency
To find out more, please get in touch by email at firstname.lastname@example.org. You can request a call back by phone on 01592 807 695.
We’ve also developed a new Benefit and Budgeting calculator which is free to use to check your entitlement to means-tested benefits. The results page will tell you what help you may be eligible for and how to apply. You can then use the budgeting tool to plan ahead.
Access the Benefit and Budgeting calculator here.
If you are worried about paying your rent, please get in touch. The Customer Accounts Team is here for you and we will do everything we can to support you and your family through these difficult times. We have trained staff who can give you advice on the benefits you can claim during this time and with any additional support you may need.
You can reach the Customer Accounts Team by telephone on 01592 630 922 (option 3) or by email on email@example.com. You can check your rent account or send us a message using the My Kingdom Portal on our website.